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Technical support was based on a project by project approach. A specifi c requirement (improvement, development, troubleshooting etc) being identifi ed. James Ross Consulting then provide a cost and timescale, based on agreed working methods, to affect a solution. This involves analysis, integration of technical data from acquired businesses, vendor liaison, support / interaction with all internal departments and locations (as necessary), specifi cations development, trials, fi nal specifi cation and update of information (specs / drawings) on to a central ‘global’ system.