Technical Support

For over 30 years James Ross Consulting has deployed our expert packaging engineers and project managers into our client’s businesses and operations, to provide fast, flexible support for new and existing packaging programs.

Understanding Technical Support

Using external support to bolster in-house resource isn’t a new idea, nor is it a unique offering from James Ross Consulting.

However, our resources for technical support are professional engineers and project managers who are also supported by and have access to the wider James Ross Consulting global team.

Clients have used us previously to deliver on value optimization (VO) projects we have identified, to accelerate delivery of existing VO or change management projects, to help navigate programs that use new technologies or new ways of working. We also provide project management and leadership for new business ideas in areas that may differ from core business activities and also just to fill the gaps where they lack resource.

Our technical support deployment can span timeframes from short term to extended periods. Longer term deployments enable our resource to get up to speed with appropriate internal systems and to deliver on targets. Our successful deployments have often lasted years, where our embedded skilled staff become even more effective as a part of your organization. For some clients we have deployed multiple resources, and run programs for over 10 years, a reflection of our performance and our value.

While delivering the assigned and directed projects our teams will also look for and share other ideas, opportunities and experiences with the client team, furthering the delivery of results to the client. For some clients we have pushed ideas, run workshops and used global examples to enhance our partnership and bring value. For all clients we provide reliable, professional expert resource to help hit targets on-time.

High-level professional inspecting packaging components in a manufacturing facility.

From Strategy to Action

As a consulting company our task is to identify and develop new ways of working, new ideas, and new solutions.  With our technical support capability, we can also then move to the delivery of those ideas. From ‘telling’ to ‘doing’.

We provide embedded expertise across:

1

Packaging development and line trials

Ensuring design concepts translate into manufacturable solutions.

2

Process and performance validation

Developing test protocols, material specifications, and qualification standards.

3

Supplier capability assessments

Ensuring consistent global quality and compliance.

4

Technical risk management

Identifying constraints and de-risking innovation through structured analysis.

Using PackDevPro, our proprietary analytics platform, we complement hands-on expertise with data-driven insight – modelling pack formats, material interactions, and logistics performance to validate technical decisions before implementation.

Why James Ross Consulting?

With over three decades of experience in packaging, manufacturing, and supply chain engineering, James Ross Consulting provides the depth of expertise needed to deliver technically robust solutions.

Clients choose us because we:

Combine hands-on technical expertise with global process knowledge.

Provide embedded project delivery, working directly within client environments.

Use PackDevPro and structured validation tools to ensure precision and consistency.

Deliver global scalability, with teams experienced in high-volume & specialist packaging categories.

From Insight to Impact

Technical excellence is the foundation of every successful packaging program.

At James Ross Consulting, we help clients bridge the gap between innovation and implementation – delivering packaging solutions that perform technically, commercially, and sustainably.

Talk to our team about how we can support your next packaging or process development project.

Key Industries

Our experience spans multiple sectors – from consumer goods and retail to food, healthcare, and pharma – giving us a unique understanding of how packaging decisions affect every part of the supply chain. Whether optimizing portfolios for global brands or improving sustainability for regional producers, we bring data-led insight and hands-on expertise to deliver measurable results across every industry we serve.

Get in Touch

Let’s talk about your next project. Complete the form below and one of our consultants will be in touch to discuss how we can help.